FAQ

Can I receive an Invoice

Yes, please provide us with your European VAT number when placing an order

Is Big Cards an official distributor

Yes, Big Cards is an official distributor of TOPPS Brand and a reseller of brands such as Panini, Ultra Pro, and others.

Are all boxes new/sealed and 100% original?

Yes, all our products come from manufacturers/official distributors and are 100% original and factory-sealed.

What is the processing time for orders at Big Cards?

At Big Cards, we aim to ensure swift processing of orders. Upon receiving payment, we dispatch orders on the next working day. Delivery times vary based on the chosen delivery method, typically ranging from 1 to 2 working days. For more detailed information about shipping, please refer to the Payment and Delivery section on our website.

What should I do if my product arrives damaged?

We sincerely apologize for any inconvenience caused by receiving a damaged item. Please promptly contact us via email, and our dedicated team will swiftly address your concern. Before taking any further action, we kindly request that you refrain from returning the damaged items to us until we have had the opportunity to assist you. Your satisfaction is our top priority, and we are committed to resolving this issue for you as quickly as possible.

What's a Break

Breaks are a great way to collect cards. All you need to do is choose your favorite player, team, or a random pack from the box, and watch us open all the packs live so you can see what you’ve drawn. “Breaks” are a fantastic way to explore new products and expand your collection.

Can I return a card from a break?

Regrettably, as per our policies, we do not accept returns of cards from breaks. Nevertheless, if you encounter any issues with a card you received from a break, please reach out to us. Our team is dedicated to addressing any concerns and resolving the situation to the best of our ability.

How to return a product?

Please check returns and claims section for more information.

What's a Pre-Order?

A pre-order refers to a product that is available for purchase in advance of its official release date. By pre-ordering, you reserve the item ahead of time and receive it on the specified release date. The release dates for pre-order products are provided on the product card for your convenience.